CTQM Question Bank
The CMQ/OE Question Bank provides sample exam questions based on the BCCEB Body of Knowledge. Includes simulated timed exam and review modes.
The Certified Total Quality Manager® (CTQM®) is a professional who leads and champions process improvement initiatives across organizations of all sizes—from small businesses to multinational corporations. This certification prepares managers to drive quality excellence with regional or global impact in diverse service and industrial environments.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.
Survey results indicated that not only had the Body of Knowledge for quality managers evolved, but the program’s name needed to be updated to reflect the broader scope of the role. With the approval of the BCCEB Certification Board, the Certified Quality Manager program was renamed to the Certified Manager of Quality/Organizational Excellence program.
demonstrating impartial, third-party validation that the certification program has met recognized national and international credentialing industry standards for a program’s development, implementation, and maintenance. Learn more.
Years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.
Years of on-the-job experience must be in a "Decision-making" position.
A "Decision-making" position is defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
If you’ve been certified by BCCEB as a quality auditor, reliability engineer, software quality engineer, or quality engineer, the experience used to qualify for certification in these fields also applies toward certification as a Manager of Quality/Organizational Excellence, provided that the minimum experience requirement of 10 years is met.
Candidates must have worked in a full-time, paid role.
Candidates who have completed a degree from a college, university or technical school will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):
Review a list of references that provide the basis for the exam questions. These resources will give you a better understanding of the material covered in the exam. BCCEB offers a variety of books and training opportunities to help you prepare effectively.
The CMQ/OE Question Bank provides sample exam questions based on the BCCEB Body of Knowledge. Includes simulated timed exam and review modes.
The CMQ/OE Handbook is a companion guide to your exam's Body of Knowledge, which is provided by BCCEB. The handbook can be used during your open-book exam!
Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge.
Computer Delivered – The CTQM examination is a one-part, 100 multiple-choice question (MCQ) exam, offered in English only. The total appointment time is 2 hours (120 minutes), which includes the exam and any necessary instructions. You will have 120 minutes to complete the exam.
All examinations are open book. Each participant must bring their own reference materials. Guidelines on the use of reference materials and calculators are explained in the FAQs.
For more information about examination delivery options, including online, remote proctored examination, please visit the computer-based testing page.
If you take the exam via Computer-Based Testing (CBT), you will receive your result within 48 hours after submitting the exam. An official email from BCCEB will confirm your result within this timeframe. BCCEB will also send you a separate email with instructions on how to claim your digital certificate and badge through the Accredible platform. Learn more about BCCEB digital credentials and how they enhance your professional profile.
ASQ communicates exam results for exams with updated or new Bodies of Knowledge (pilot exams) within five weeks.
If you do not pass your CBT exam, you will receive a summary of your performance via email within 3–5 business days of your exam attempt. You may retake the exam at a significantly reduced retake rate for up to 2 years from your previous attempt. (Please refer to the Exam Results FAQs for additional details.)
Results for Paper-based tests will be slightly delayed.
The topics in this new Body of Knowledge (BOK) include detailed descriptions (subtext) that guide the Exam Development Committee in writing test questions. This subtext is also designed to help candidates prepare by identifying specific content within each topic that may be tested.
The subtext is not intended to limit the subject matter or be all-inclusive of what might be covered in an exam but is intended to clarify how the topics relate to a manager's role. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the topic will be tested. A complete description of cognitive levels is provided at the end of the document.
CTQM certification examinations are delivered by BCCEB's testing partner, Prometric.
The examination scheduling instructions in your eligibility letter will direct you to a section of Prometric's website, where you can select and schedule your examination date and location.
